Privacy Policy – How 777cox Handles Your Personal Data

This Privacy Policy applies to the 777cox platform, accessible via the website at 777cox.pro and through the 777cox Android app. References to "777cox," "we," "us" or "our" throughout this policy refer to the operator of the platform.

777cox operates as an online entertainment platform providing casino games, live dealer tables, slots, bingo and related services to adult players. The platform is designed for and primarily used by players in Pakistan, and this policy reflects the data practices relevant to that context.

By registering an account and using 777cox, you agree to the collection and use of your personal data as described in this policy. If you do not agree, you should not register or continue using the platform.

We collect data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment processors when you make transactions.

We do not collect more data than is necessary for the purposes described in this policy. We do not collect sensitive personal information such as religious beliefs, political opinions or health data.

The data we collect is used for specific, legitimate purposes. Here's what we actually do with it:

• Operating your account: Registration data is used to create and manage your 777cox account, verify your identity and maintain your account in good standing.
• Processing transactions: Financial data is used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other approved methods. Transaction records are maintained for financial record-keeping purposes.
• Providing games and services: Gaming activity data is used to run the games you play, calculate results, process bets and deliver game outcomes. Live casino session data is used to resolve disputes if one arises.
• Responsible gaming: Gaming activity and session data is used to power responsible gaming tools including deposit limit tracking, session time monitoring and self-exclusion enforcement.
• Fraud prevention and security: Technical data including IP addresses and device information is used to detect suspicious activity, prevent fraud, identify multiple accounts and protect both the platform and individual players.
• Customer support: Communication data is used to respond to your queries and resolve issues with your account, transactions or games.
• Promotions and bonuses: Account and transaction data is used to evaluate eligibility for bonuses, apply credited bonuses and track wagering requirement progress.
• Marketing communications: Where you have consented to receive promotional messages, we may use your contact details to inform you of new promotions, bonuses or platform features. You can opt out at any time through your notification settings.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players use the platform and to identify areas for improvement. This data does not identify individuals.

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the actual payment processing happens through the relevant payment provider's systems. 777cox receives a confirmation of the transaction including the amount, a reference number and the partially masked account identifier (for example, the last four digits of a mobile wallet number).

This data is stored in your transaction history for the purposes of: confirming your deposit was received and credited, processing withdrawal requests back to the correct account, and maintaining financial records as required. We do not sell or share your payment data with marketing partners or third parties for commercial purposes.

All transaction data is stored in encrypted format. Access to financial records is restricted to authorised personnel with a specific operational need to access them.

We process your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, managing your account, processing payments and delivering games is necessary to fulfil the agreement you enter with 777cox when you register.
• Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring are carried out on the basis of legitimate interests – protecting the platform and its players. We ensure these interests do not override your fundamental rights.
• Legal obligation: Retaining financial transaction records and identity verification documents for the required retention period is a legal obligation.
• Consent: Sending promotional marketing communications is based on your consent. You can withdraw this consent at any time without affecting other processing activities.

777cox does not sell your personal data. We share data only in the following circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment providers to the extent necessary to process your deposits and withdrawals.
• Game providers: When you play a game provided by a third-party studio (for example, a slot provider or live casino studio), that provider may receive session data including your anonymous player identifier and bet history within their games, for the purpose of providing the game and resolving disputes.
• Identity verification providers: When identity verification is required, your verification documents may be processed through a third-party verification service. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Legal and compliance: We may disclose personal data to relevant authorities if legally required to do so, for example in response to a valid legal order, or where we are obliged to report suspected financial crime.
• Platform operations: Certain service providers who help operate the 777cox platform (such as cloud hosting providers and analytics services) may process data on our behalf. These processors are bound by contractual obligations to protect your data and may only use it for specified purposes.

In all cases, data sharing is limited to what is genuinely necessary for the stated purpose. We do not share your data with third-party advertisers or data brokers.

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account and registration data: Retained for the duration of your account and for a period after closure as required for legal and compliance purposes.
• Financial and transaction records: Retained for a minimum of five years after the last transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration of the account and for a defined period after closure. Documents may be retained longer where required by applicable legal obligations.
• Gaming activity data: Retained for the duration of the account and a reasonable period after closure for dispute resolution and responsible gaming review purposes.
• Support communications: Retained for a period sufficient to handle follow-up queries and disputes, typically two to three years.
• Marketing preferences and consent records: Retained for the duration of your account and for a period after account closure as evidence of consent or withdrawal.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to an individual.

While we take data security seriously and implement appropriate technical measures, no system is completely immune to risk. You play a role too – keeping your login credentials private, logging out of shared devices and using the biometric login option on the app all help keep your account secure.

777cox uses cookies and similar technologies on the browser version of the platform. The Android app uses equivalent local storage and session management mechanisms. Here is a breakdown of the types used:

• Essential cookies are required for the platform to function. They manage your login session, remember your account state and keep you authenticated as you move between pages. These cannot be disabled without breaking the platform.
• Functional cookies remember your preferences such as notification settings, language selection and display options. These improve your experience but are not strictly necessary for core functionality.
• Analytics cookies collect anonymised data about how players use the platform – which sections are visited most, how long sessions last, and where players encounter friction. This data is used in aggregate to improve the platform. Individual players are not identified through analytics data.
• Marketing cookies may be used to track whether you've visited 777cox before and to avoid showing the same promotional message repeatedly. These are only active where you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Blocking all cookies will prevent the platform from functioning correctly, but you can block non-essential categories while leaving essential cookies active.

The 777cox Android app collects some additional data compared to the browser version due to its nature as a locally installed application. Here is what the app accesses and why:

• Internet connection: Required to communicate with 777cox servers to load games, process transactions and sync your account.
• Device identifiers: A unique device identifier is used to associate your account with your device for session management and security purposes. This is not used for advertising tracking.
• Push notification permission: If you grant permission, the app can send push notifications about promotions and account activity. This is optional and can be revoked through Android notification settings at any time.
• Biometric data: If you enable fingerprint login, your biometric authentication is handled entirely by Android's secure biometric framework on your device. 777cox does not receive or store your biometric data – the authentication result (pass/fail) is the only signal we receive.
• Storage: The app caches game assets locally to improve load times. This data is stored in the app's sandboxed storage and does not access your personal files, photos or other app data.

The 777cox app does not access your contacts, location, camera or microphone. You can review app permissions at any time through Android Settings → Apps → 777cox → Permissions.

If you are a parent or guardian and believe your child has registered an account or provided personal data to 777cox, contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

To exercise any of your data rights – access, correction, deletion, objection, portability or processing restriction – contact the 777cox support team. You can reach support through the in-app help section or via the contact options on the website.

When submitting a data rights request, include:

• Your registered email address or phone number
• The specific right you wish to exercise and the data it relates to
• Any supporting information that helps us locate the relevant records

We aim to acknowledge all data rights requests within 72 hours and to fulfil them within 30 days. Complex requests may take longer, in which case we'll keep you informed of progress. We may need to verify your identity before processing a data request to ensure we're only sharing or modifying data with the correct person.

There is no fee for making a data rights request in most circumstances. If a request is clearly unfounded or excessive (for example, repeated identical requests) we may charge a reasonable fee to cover the administrative cost of responding.

This Privacy Policy may be updated periodically to reflect changes in how we operate, changes in technology, or changes in legal requirements. When we update the policy, the revised version will be published on this page with an updated effective date.

For significant changes – for example, changes to how we use your data for marketing, or changes to third-party sharing arrangements – we'll make reasonable efforts to notify registered players through the app or via email. For minor clarifications, the updated policy will be published without individual notification.

Your continued use of 777cox after a revised policy is published constitutes your acceptance of the changes. We recommend reviewing this page periodically, particularly before making a significant deposit or when you receive a policy update notification.

For any questions about this Privacy Policy, how your data is handled, or to exercise your data rights, contact 777cox support. The support team is available through the in-app help section and through the website contact page.

For data rights requests specifically, providing clear details about what you're requesting helps us respond more quickly and accurately.

You can also review our full Terms and Conditions and our Responsible Gaming page for related policies that govern your use of the 777cox platform.